Help

Trufa support

Direct answers about protection, permissions, data and purchases. If you cannot find what you need, email tirexmobiledev@gmail.com.

Information updated: 30 July 2026Email support

Protection does not start

Check Trufa Settings and confirm Accessibility and Usage Access are active. Some manufacturers stop background processes: allow Trufa to run without battery restrictions and reopen it after a restart.

Android requires you to enable Accessibility manually. Trufa cannot grant itself this permission.

I need an app during the night

Phone calls, alarms, emergency access, launcher, system controls and Settings remain available. Add other required apps under Essential apps before the protected window.

Pausing protection

Open Trufa, provide a reason, wait for the countdown and confirm. The blocking screen has no quick bypass. The pause lasts until your configured wake time.

The result shows insufficient evidence

Android did not provide enough evidence for a reliable estimated time. This is not treated as a negative result. Check Usage Access and battery restrictions before the next night.

Deleting data

Settings → Data & privacy lets you delete history or all local data. You can also clear app data in Android or uninstall Trufa.

To request deletion of purchase information associated with the anonymous RevenueCat identifier, email tirexmobiledev@gmail.com. Include only the purchase identifier Trufa displays for support; never send full receipts, passwords or night information.

Trufa Plus purchase or restoration

Check your connection and confirm Google Play uses the same account used for purchase. Then select Restore purchase in Trufa. If the problem continues, email support with Android version, device model, Trufa version and the displayed status.

Contact

Email: tirexmobiledev@gmail.com. Describe the problem and reproduction steps. Do not send schedules, app lists, screenshots with private information or night history unless essential and you deliberately choose to share it.